Management
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Implementation of quality management, and ISO 9001 certification

Professional services for your company:

  • Audit of quality management system
  • QMS regulations development
  • Business-processes optimization
  • ISO certification support

What is Quality Management?

Quality management system (QMS) is a set of methods and tools to secure stable quality of manufactured goods and provided services.

Methodology of quality management is based on the systematic and process approaches. The process-based approach allows the identification of key business processes that have the greatest impact on the achievement of strategic goals.

State-of-the-art QMS combines organizational structure, documentation and information workflow as well as business processes that affect the quality of goods and services.

Which companies need this?

  • Large and medium enterprises
  • Manufacturing companies
  • General contractors and developers
  • International companies

“Quality management system” makes a company competitive on the open market

You can order any particular services or a complex turnkey solution

Audit and diagnostics QMS, drafting of expert recommendations

Audit of existing quality management system:

  • Analysis and optimization of organizational structure (functions and responsibilities)
  • Development of business processes catalogue and identification of key processes that affect quality
  • Development and approval of QMS implementation plan

Development of quality management system documentation

Development and revision of main QMS documentation to meet ISO 9001 standard requirements:

  • Corporate standard “Quality management policy”
  • Corporate standard “Quality management guideline”
  • Other necessary documented procedures to control different types of workflow

Business process description and improvement

We improve the quality and workforce productivity through optimization of business operations:

  • process mapping and description of business processes
  • development of efficiency and evaluation criteria (KPIs)
  • development of job descriptions for line management and employees

Quality management system implementation

implementation of QMS procedures and preparation for certification audit according to ISO 9001 standard:

  • Creation of corporate Quality Centre, staff training
  • development of internal audit system
  • Carrying out certification audit, elimination of discrepancies and deviations

Key results of quality management implementation

CONSTANT CONTROL OF KEY BUSINESS PROCESSES

Allows to improve the company's operational excellence

INVESTMENT PROSPECTS INCREASE

Management system is aimed at constant efficiency and profitable growth

MOTIVATING EMPLOYEES TO ACHIEVE STRATEGIC GOALS

System of KPIs and criteria for assessing the effectiveness of management

COMPETITIVENESS ON THE DOMESTIC AND EXPORT MARKET

An opportunity to sell goods at world market prices for similar products

Quality management system is improvement of company’s efficiency at all levels!

Our experts have assisted in increasing profits in more than 30 companies in different business fields

MMC Norilskiy Nikel (Moscow, RUSSIA)

Russian mining and metallurgical company, the biggest palladium manufacture, one of the biggest nickel, platinum, and copper manufactures

Problem: there are a lot of IT projects going on simultaneously. In order to provide proper program and project management, it is necessary to implement unified rules of project planning, governance, and control.

Solution: development of technical design specification and implementation of project management system based on Microsoft Project Online. The templates of typical project plans have been developed and key project team members have been added into the system as resources. Employees of the Project Management Office have been trained by a certified trainer and have become the competence centre of IT project management in the company.

Results: implementation of the end-to-end project reporting system allowed top-management to get cutting-edge information about implementation of all IT projects.

AIC PROMAGRO (Moscow, RUSSIA)

One of the biggest Russian agricultural holdings. Specializes in cattle breeding, meat, flax and grain production, and processing.

Problem: as prerequisites for the automation and implementation of electronic workflow project, it was needed to develop descriptions for more than 120 business processes.

Solution: Implementation of the Business Studio modeling software with customization of the templates and staff training of the Business process management office. Following interviews with key process owners, process descriptions were developed and approved by the customer...

Results: descriptions for more than 120 business processes for each of 31 business lines have been developed in just half a year.

Kapsch TrafficCom Russia (Moscow, RUSSIA)

Austrian company, provider of Intelligent Transportation System solutions

Problem: delay in project delivery time, technical and commercial proposal development

Solution: description and improvement of key business processes. Training and interviews with company experts have been conducted, and a number of communication trouble spots have been identified. Business process descriptions and organisation manuals with reference to all process steps and people responsible for their accomplishment have been developed.

Results: business proposal preparation time has twice been decreased, and the company has managed to pass the ISO 9001 certification of quality management system.

Plc "VRK-3" (Moscow, RUSSIA)

Subsidiary of “Russian Railways” specialising in freight waggon repair and maintenance

Problem: absence of process management and KPI motivation system (did not execute decision of “Russian Railways”).

Solution: organisation of the division aimed at implementation of the process-based management methodology, business process description, and improvement.

Results: Business process management office has been created, its staff has been trained to use methods and tools of business processes description and improvement. Business processes have been described “as is”, problems have been identified and feasibility studies for resolving have been developed and implemented.

Expert in this field

Dmitriy VOLKOV

Dmitriy VOLKOV

Business consultant, Quality management expert

Education

Kemerovo State University, management

Certified quality manager

Certified auditor of QMS

Professional experience

Professional consultant of QMS implementation in small and medium enterprises segment

Headed up the department of quality management and strategic development in a number of large manufacturing companies.

Leading expert of Project management centre YOUCONSULT in the field of quality management and business process.

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Our partners

  • Bureau Veritas

    Leading certification bureau Bureau Veritas

  • SGS Vostok Limited

    Leader in the field of certification SGS Vostok Limited

  • TÜV SÜD

    Representative in Russia TÜV SÜD

There are leading companies among our clients

  • НОРНИКЕЛЬ
  • Вагонная ремонтная компания -3
  • Вагонная ремонтная компания - 1
  • kapsch
  • лукоил
  • эр-телеком
  • металлоинвест
  • промагро

We work all over Russia, Europe, and CIS countries

Contacts

MOSCOW

105064, Moscow, 9 Zemlyanoy val street
Business-center “Regus Citydel” (m. Kurskaya)

SAINT-PETERSBURG

191025, Saint-Petersburg, 55 Nevskiy avenue
Business-center “Nevskiy Plaza” (m. Mayakovskaya)

+7 (499) 403-10-90

info@youconsult.ru