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Business processes description and improvement services

Professional re-engineering of business processes:

  • Business process audit
  • Development of flowcharts and guidelines
  • Business process improvement
  • BPM implementation
  • Automation and robotisation

What is business process management?

Business Process Management (BPM) is a concept of company management using business process modeling and analysis.

It is one of the key tools used to improve business efficiency and excellence: increasing revenue, reducing manufacturing costs, improving the quality of products and goods, optimal usage of floating capital.

It allows the efficient implementation of business automation, and meeting international standards of ISO 9001 quality management systems.

Which companies need this?

  • Large and medium enterprises
  • State-owned companies
  • International companies
  • Holding companies

“Process-based approach” Increases investment prospects of the company

You can order any particular services or a complex turnkey solution

Business process audit, and expert recommendations

Business process audit and diagnostics of management system:

  • Identification of the major problems in business operations
  • Development of the process landscape and cataloguing of business processes
  • Development of a high-level optimization strategy, definition and prioritization of the processes for the project

Description and analysis of the company’s business processes

We improve operational excellence through analysis and optimization of business operations:

  • Identification of bottlenecks and process mining
  • Business process mapping, development of descriptions AS IS and TO BE (improvement of existing and design of new process)
  • Development of business process diagrams in an agreed21 notation (BPMN, IDEF0, EPC, Workflow etc.)

Implementation of business processes and development of incentive system

We develop detailed job (role) descriptions and KPI-based incentive system:

  • detailed job (role) descriptions for line managers and employees
  • Bonus plan based on target & actual value of KPIs
  • Calculation algorithm of the KPI values

Getting ready for business process automation and scaling your business

Development and implementation of business processes monitoring and control, white papers for business scaling:

  • Creation of corporate quality care centre, staff training, development of on-boarding and adaptation programs for new employees
  • Development of Internal Control System (ICS), white papers for subsidiaries and franchising partners
  • Preparation for automation, implementation of Enterprise Resource Planning (ERP) systems

Key results of Process-based management implementation


A way to optimize organizational structure and improve labor efficiency


Management system is aimed at constant efficiency and profitable growth


System of KPIs and criteria for assessing the effectiveness of management


Process-based management system is more transparent for managers, decisions are based on actual data

A process-based approach is a way to eliminate red tape in a large company and to decrease costs considerably!

Our experts have assisted in increasing profits in more than 30 companies in different business fields

MMC Norilskiy Nikel (Moscow, RUSSIA)

Russian mining and metallurgical company, the biggest palladium manufacture, one of the biggest nickel, platinum, and copper manufactures

Problem: there are a lot of IT projects going on simultaneously. In order to provide proper program and project management, it is necessary to implement unified rules of project planning, governance, and control.

Solution: development of technical design specification and implementation of project management system based on Microsoft Project Online. The templates of typical project plans have been developed and key project team members have been added into the system as resources. Employees of the Project Management Office have been trained by a certified trainer and have become the competence centre of IT project management in the company.

Results: implementation of the end-to-end project reporting system allowed top-management to get cutting-edge information about implementation of all IT projects.


One of the biggest Russian agricultural holdings. Specializes in cattle breeding, meat, flax and grain production, and processing.

Problem: as prerequisites for the automation and implementation of electronic workflow project, it was needed to develop descriptions for more than 120 business processes.

Solution: Implementation of the Business Studio modeling software with customization of the templates and staff training of the Business process management office. Following interviews with key process owners, process descriptions were developed and approved by the customer...

Results: descriptions for more than 120 business processes for each of 31 business lines have been developed in just half a year.

Kapsch TrafficCom Russia (Moscow, RUSSIA)

Austrian company, provider of Intelligent Transportation System solutions

Problem: delay in project delivery time, technical and commercial proposal development

Solution: description and improvement of key business processes. Training and interviews with company experts have been conducted, and a number of communication trouble spots have been identified. Business process descriptions and organisation manuals with reference to all process steps and people responsible for their accomplishment have been developed.

Results: business proposal preparation time has twice been decreased, and the company has managed to pass the ISO 9001 certification of quality management system.

Plc "VRK-3" (Moscow, RUSSIA)

Subsidiary of “Russian Railways” specialising in freight waggon repair and maintenance

Problem: absence of process management and KPI motivation system (did not execute decision of “Russian Railways”).

Solution: organisation of the division aimed at implementation of the process-based management methodology, business process description, and improvement.

Results: Business process management office has been created, its staff has been trained to use methods and tools of business processes description and improvement. Business processes have been described “as is”, problems have been identified and feasibility studies for resolving have been developed and implemented.

Expert in this field



Business consultant, expert in QMS and business process optimization


Kama State Academy of Engineering and Economics, Management

Kama State Academy of Engineering and Economics, Applied Informatics in Economics (computer scientist-economist)

Certified Business Studio Expert

Certified QMS Auditor

Professional experience

Professional consultant on QMS implementation in medium and large business companies.

She headed the Quality management and Internal audit service in large Russian companies.

The leading expert of the Project Management Center CONSULT on quality management and optimization of business processes.

Our partners

We are the official dealer of the "Business Studio" business modeling system, which allows you to design an effective organization.

System features:
  • Strategy development and control of its achievement.
  • KPI system development and control.
  • Creating a portal with models and regulations.
  • Designing functions and business processes.
  • Organizational design.
  • Introduction of a quality management system.
  • Formation of job descriptions.
  • Support for IDEF0, BPMN, EPC, and other notations.

Contact us today or
make an appointment
with our consultant

Our employees will try to answer all your questions. If you want to learn more about us, our consultants will offer you a comfortable way of communication


There are leading companies among our clients

  • Вагонная ремонтная компания -3
  • Вагонная ремонтная компания - 1
  • kapsch
  • лукоил
  • эр-телеком
  • металлоинвест
  • промагро

We work all over Russia, Kazakhstan, and CIS countries



105064, Moscow, 9 Zemlyanoy val street
Business-center “Regus Citydel” (m. Kurskaya)
+7 (499) 403-10-90

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